In order to provide you with a clearer picture of the services and programs offered at the Excel Center, we have provided detailed answers to some of our most frequently asked questions.

Q. What kind of behaviors would my child exhibit to warrant treatment at the Excel Center?

A. Sometimes symptoms of serious problems can be similar enough to normal behavior that parents might not recognize the difference. Agitation, temper tantrums, fussy eating, sadness, or restless sleep patterns are not unusual behaviors in children. When coupled with actions such as withdrawing from affection and friends, purposely hurting themselves, extreme sadness that interferes with normal activities, defiance of authority, severe disruptive behaviors in school, truancy, drug use, or violent behaviors, these symptoms can indicate severe problems.

The Excel Center provides free assessments Monday through Friday. If your child exhibits suicidal or homicidal tendencies, we recommend immediate consultation with a psychiatrist or an inpatient mental health facility.

Q. What is the program at Excel Center like?

A. The Excel Center in Lewisville is a free-standing psychiatric day treatment center for clients ages 5 to 18. We offer partial hospitalization and intensive outpatient programs Monday through Friday at two Dallas-area locations: Fort Worth and Lewisville.

The children and adolescents are separated by ages into tracks, including elementary, pre-adolescent, adolescent and dual diagnosis (clients with both psychiatric and substance abuse issues). Each track has a licensed master's-prepared therapist who is the case manager of each treatment component. All clients have a psychiatrist who directs treatment for your child. Our program offers group therapy, life skills groups, family therapy, multi-family therapy, medication management and case management.

Q. How long will my child be in the program?

A. The program is Monday through Friday from 9 a.m. to 3:45 p.m. Our average length of stay is two to four weeks. Discharge is dependent on your child's progress, and continuous review of criteria for level of care by the psychiatrist and the treatment team.

Q. Do I contact the insurance company concerning the fees?

A. No. Our business office contacts your insurance company before your child is evaluated for the program. The business office manager will inform you of your benefits and can facilitate financial arrangements for your co-pay. Our business officer manager can answer any questions concerning your benefits and can arrange a payment plan.

Q. How do I get information on my child's progress?

A. You and your child will meet with a representative from the Charter School during the admission process. You will complete all necessary forms to enroll your child in the school program. You will need to bring a copy of your child's birth certificate, immunization record, a recent utility bill and the most recent report card or ARD meeting report. Special concerns about classes and credits should be directed to the campus director or counselor during that meeting. Parents may address school concerns on the daily home reports.

Q. How do I address school issues during admission and throughout my child's stay at Excel?

A. You and your child will meet with a representative from the Charter School during the admission process. You will complete all necessary forms to enroll your child in the school program. You will need to bring a copy of your child's birth certificate, immunization record, a recent utility bill and the most recent report card or ARD meeting report. Special concerns about classes and credits should be directed to the campus director or counselor during that meeting. Parents may address school concerns on the daily home reports.

Q. How do I receive information concerning the free transportation to and from the Center?

A. The Excel Center prides itself on being able to offer free transportation for many of our clients. If your child is signed up to utilize our transportation, their van driver will call you to discuss pick-up and drop-off times and locations.

Q. How am I involved in my child's progress?

A. Family participation is a key component in the treatment program via individual family therapy, multi-family group, treatment and discharge planning. It helps facilitate improved functioning within the family and home environment. Upon admission, your child is assigned a therapist/case manager, nurse and psychiatrist. The therapist and nurse are available by phone daily, and visit with you during family therapy and multi-family sessions to discuss your child's progress. Daily home reports are a good way to communicate daily with the therapists, nurses and teachers. Therapists and nurses check their voice mail regularly. Phone calls will be returned as soon as possible.